It's all about the people

Unparalleled monitoring management experience within one company

Meet The Team

Stephen Lord 

Managing Director 

Stephen has a multi-industry background: US Corporate, Financial Services, Retail, Manufacturing and Field Service Operations. 

Chris Jones


Chris has been in the alarm installer industry for 20 years and joined SMS in 2012. Chris has significant security operational management experience.

Nigel Parker


 Nigel has 35 years IT Experience of which 20 years has been in a managerial role. He has been working in the security industry for over 4 years. Nigel’s technical team is industry renowned for building a robust, resilient infrastructure to meet customer need .


Mike Plummer


Mike looks after our customers. Since 2000, Mike has worked at SMS, leading operational teams, then moving in to the organisation's key customer services role.I

Christina Cahill-Green


Christina manages training and has built a proprietary training system, taking operational staff from new arrivals to accredited CCTV operators within 18 months.

Phil Down

operations manageR - SMS


Phil manages operations for SMS. Phil joined SMS in 2006 and has worked  in a number of key operational roles.

Steve Rigby

operations manageR - NMS


Steve manages NMS, our Manchester ARC. Steve has worked in the Company for more than 14 years, from the ground up as an operator, supervisor and Operations Manager.

Mike Thomas



Mike manages our banking team, which oversees administration and our technical support desk.


Kurtis Williams

technical Executive supervisoR

Kurtis joined SMS in 2006 and supervises the technical support and development team.